Cotsoco Neck Massager, Intelligent Neck Massage with Heat, 3 Modes 15 Levels Deep Tissue Electric Massager Use at Home Office Car for Pain Relief

Free shipping:

United States, United Kingdom, France, Germany, Italy and Spain. 

Shipping time: 3-7 working days except for there's a force majeure. 

Charged shipping:

Portugal, Russia, Greece, Netherlands, Ireland, Norway,  Switzerland, Croatia, Finland, Belgium, Hungary, Israel, India,Japan, Malaysia, Singapore, Thailand, Australia, New Zealand and more if there is. 

Shipping  time: 1- 2 weeks, the shipping cost appears at the order checkout. 

Shipping courier: USPS, DHL, UPS, FedEx and so on.

After the goods delivery, the shipping tracking will be updated on your order. Feel free to contact us for any assistance you may need.

FAST SHIPPING ITEMS
For customers that have chosen our Fast SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 30 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

SHIPPING METHODS & DELIVERY TIME

Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore Cotsoco is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from https://cotsoco.us will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Cotsoco reserves the right to deny any return.